International Masters Support
Centralized technical support for Master Franchisees, including digital requests, access requests, and technical support articles.
Choose a Support Path
Select the option that best matches your request so it can be routed to the correct support team.
Before You Submit
Provide the affected market and club name or ID, along with any relevant screenshots, requested completion date, and business impact.
Open a Support TicketFor technical issues and access problems.
Report an IncidentFor reporting business-impacting events affecting multiple clubs, systems or perceived system outages.
Website RequestsFor website updates, digital content requests, market-level page changes, or web support.
Crowdin Translation AccessFor access request to Crowdin Translation Software.
FOB OrderingForm for ordering club access FOBs.
Club Access Operations
Coordinate door access activation for new or reopening clubs. Use this workflow when access needs to be enabled before club go-live.
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